Customers, candidates and staff are all happy to be working with Driver Hire, the UK’s leading specialist logistics recruiter. That’s what Driver Hire Nationwide’s latest ‘Proud’ satisfaction survey has revealed.
Now into its tenth year, customers were asked to rate – for instance – the overall service and value for money they receive from Driver Hire; candidates were asked how well they were looked after by Driver Hire and to what extent they were proud to work for the company. Office staff were also asked about their pride in the business. Response rates were excellent; over 400 customers replied and 1,500 candidates – the latter the highest number in the survey’s history.
Responses from all three target groups were overwhelmingly positive.
97% of customers responding to the survey rated Driver Hire’s service as either good or excellent; 83% said ‘excellent’ – our best result to date. In tough economic times it was pleasing to see that 87% of customers rate value for money at Driver Hire as excellent/good – another highest ever score.
Candidates on the books with their local Driver Hire recruitment office delivered an equally positive response. 95% said they were proud to work for Driver Hire and also gave a 95% rating for being treated with respect. When it comes to why they like working for Driver Hire, variety of work was cited by a third of drivers followed by independence and it being a friendly place to work.
When it came to gathering internal feedback about working here, 98% of the 111 office staff who responded said they feel ‘very proud’ or ‘proud’ to work for the franchise – also the highest score in history.
Commenting on the results, Chris Chidley, Driver Hire’s Chief Executive said: “I’m delighted. These super results continue the good news from our previous surveys. It’s important to look beyond the headlines though. When people take pride in their work, this clearly leads to better outcomes for everyone involved. This means rewarding work and career development for our people – who I believe are the best in the business – and exceptional service levels for our customers.”
Driver Hire Nationwide is the UK’s largest specialist supplier with a nationwide network of franchised offices, providing temporary and permanent drivers and other logistics staff to local and national organisations in both the public and private sector. If they’re short of staff – perhaps because of illness, holidays or seasonal demand – Driver Hire will supply them with a suitable replacement.
